Sera ya Faragha Privacy Policy

RM Kyando Co.Ltd inathamini na kuheshimu faragha yako. Sera hii inaeleza jinsi tunavyokusanya, kutumia, na kulinda taarifa zako unapotumia tovuti yetu.

RM Kyando Co.Ltd values and respects your privacy. This policy explains how we collect, use, and protect your information when using our website.

1. Taarifa Tunazokusanya (Information We Collect)

Tunakusanya taarifa binafsi unazotoa kwa hiari wakati wa kujisajili kama mteja kwenye tovuti yetu, ikijumuisha jina lako kamili, namba ya simu na barua pepe (email).

We collect personal information that you voluntarily provide when registering as a customer on our website, including your full name, phone number, email address, company or mine name, and your operational location.

2. Jinsi Tunavyotumia Taarifa Zako (How We Use Your Information)

Taarifa zako zinatumika kwa malengo yafuatayo: kurahisisha mchakato wa maagizo ya vipuri (spare parts) na kemikali, kuwasiliana nawe kupitia WhatsApp au simu ili kukamilisha oda, kudhibiti akaunti yako, na kukutumia taarifa kuhusu bidhaa mpya za migodini au huduma za maabara.

Your information is used for the following purposes: to facilitate orders for spare parts and chemicals, to contact you via WhatsApp or phone to finalize purchases, to manage your account, and to update you on new mining products or laboratory services.

3. Ulinzi wa Taarifa Zako (Data Protection and Security)

Tunatumia mifumo thabiti ya kiusalama ya kidijitali kulinda nenosiri (password) na taarifa zako zisifikiwe, kunakiliwa, au kubadilishwa na watu wasiohusika. Hata hivyo, kumbuka kuwa hakuna mfumo wa intaneti ulio salama kwa 100%, hivyo unashauriwa kulinda nenosiri lako.

We implement strong digital security measures to protect your password and personal data from unauthorized access, alteration, or disclosure. However, please note that no internet-based system is 100% secure, and you are advised to safeguard your password.

4. Kushirikisha Taarifa na Watu wa Nje (Third-Party Disclosure)

RM Kyando Co.Ltd haiuzi, haifanyi biashara, wala kuhamisha taarifa zako binafsi kwa watu baki. Taarifa zako zinaweza tu kushirikishwa na washirika wetu wanaoaminika (kama vile kampuni za usafirishaji wa mizigo) kwa lengo la kufikisha vifaa ulivyopagiza, au pale inapohitajika kisheria na mamlaka za serikali.

RM Kyando Co.Ltd does not sell, trade, or transfer your personal information to outside parties. Your data may only be shared with trusted partners (such as cargo/logistics companies) to deliver the equipment you ordered, or when legally required by government authorities.

5. Matumizi ya Cookies (Use of Cookies)

Tovuti yetu inaweza kutumia 'cookies' ili kuboresha uzoefu wako unapotembelea katalogi yetu. Cookies zinatusaidia kukumbuka mapendekezo yako na kutambua kama umeingia kwenye akaunti yako (session management) ili usihitaji kuingiza nenosiri kila ukurasa.

Our website may use 'cookies' to enhance your browsing experience while exploring our catalog. Cookies help us remember your preferences and recognize your session login status so you do not have to re-enter your details on every page.

6. Haki Zako Kuhusu Taarifa Zako (Your Data Rights)

Una haki kamili ya kuingia kwenye wasifu (profile) wako wakati wowote ili kukagua, kusahihisha, au kusasisha taarifa zako kama zimebadilika. Ikiwa unahitaji akaunti yako ifutwe kabisa kwenye mfumo wetu, unaweza kuwasiliana nasi kupitia barua pepe rasmi.

You have the full right to access your profile at any time to review, correct, or update your information if it changes. If you request your account to be completely deleted from our system, you may contact us via our official email.

7. Mabadiliko ya Sera hii (Changes to This Privacy Policy)

RM Kyando Co.Ltd inaweza kusasisha sera hii ya faragha mara kwa mara kulingana na mabadiliko ya kisheria au uendeshaji wa tovuti wetu. Mabadiliko yoyote yatakapowekwa hapa yataanza kutumika mara moja, na tarehe ya sasisho itaonekana chini ya ukurasa huu.

RM Kyando Co.Ltd may update this privacy policy from time to time to reflect legal adjustments or operational changes. Any updates posted here will take effect immediately, and the revision date will be displayed at the bottom of this page.

Ikiwa una maswali, malalamiko, au unahitaji ufafanuzi zaidi kuhusu sera yetu ya faragha, wasiliana nasi:

If you have any questions, complaints, or require further clarification regarding our privacy policy, please contact us:

📞 +255 796 566 162 | ✉️ customerservice@rmkyandocoltd.co.tz